Refund policy
Because every piece is made to order just for you, we can't accept returns or exchanges for change of mind, or for the wrong size or colour. Please check our size guide before ordering, and ask us if you are unsure about sizing.
If something isn't right, we'll make it right
If your order arrives damaged, misprinted, defective, or isn't what you ordered, we will send a free replacement or give you a full refund.
- Contact us within 30 days of delivery.
- Include your order number and a clear photo of the problem (and the shipping label if the parcel was damaged).
- We will reply with a replacement or refund. You won't need to send the item back unless we ask.
Lost parcels
If your tracking shows no movement for an unusual length of time, or your parcel is marked delivered but hasn't arrived, contact us within 30 days of the estimated delivery date and we will help, including reshipping where the carrier confirms it was lost.
Cancellations and changes
Orders go into production quickly. If you need to cancel or change your order, contact us as soon as possible. We can usually help if the order hasn't been sent to production yet, but once it has, we can't cancel it.
Refunds
Approved refunds are made to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear.
This policy does not affect your rights under applicable consumer protection laws.